Should Your HR Team Consider eNPS and / or eSAT?

In the world of HR, we're constantly on the lookout for the best tools to measure employee engagement. For years, many companies have turned to the trusty old eNPS (Employee Net Promoter Score) to measure engagement. Is it time to rethink this approach?

🌟 The eNPS Advantage:
Most of us are familiar with eNPS. It's simple, straightforward, and it gets results. 📊 It asks just one question: "On a scale of 0-10, how likely are you to recommend our company as a place to work?" The higher the score, the better. 🌠

But here's the catch: eNPS can be highly volatile. It captures only that one question, and sometimes, employees might respond as neutrals or detractors while they're actually happy with their roles and the company. 

This bias can affect the overall score, making it a bit tricky to rely on for an accurate gauge of employee engagement. 💭

🌈 The eSAT Alternative:
Enter eSAT (Employee Satisfaction Score), a less volatile and arguably more accurate way to measure engagement. 📈 eSAT takes a comprehensive approach, looking at agreement with 25 important statements around performance, compensation, recognition, purpose, etc. 📋

Here's why some companies are shifting from eNPS to eSAT:

1️⃣ Anticipating Employee Attrition: Through in-depth internal data analysis, we've unearthed a compelling insight—Employee Satisfaction, measured on a 1-5 Likert scale, emerges as a robust predictor of voluntary attrition. 💼 Simply put, content employees tend to stay longer with the company.

2️⃣ Streamlined Interpretation: The beauty of Overall Satisfaction lies in its simplicity. It revolves around determining the percentage of employees who express agreement or strong agreement with their overall job satisfaction. 📊 This straightforward approach trumps deciphering abstract scores.

3️⃣ Mitigating Perceptions Bias: Here's where Overall Satisfaction shines—its resistance to the influence of external perceptions about the company. While eNPS excels at evaluating your external image and recruitment prowess, it may not offer the most accurate measure of the internal employee experience and engagement. 

🔍 In Conclusion:
While eNPS has its merits, eSAT offers a more holistic and less biased approach to measuring employee engagement. 🤝 It's essential to choose the tool that aligns with your organization's goals and provides a clearer picture of your workforce's satisfaction and engagement.

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